Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our collection, select your preferred size and color, add the product to your cart, and proceed to checkout. Follow the payment steps to complete your order.

2. What payment methods do you accept?

We accept secure online payments through major debit cards, credit cards, UPI, net banking, and other payment methods available during checkout.

3. How long does delivery take?

Most orders are delivered within 2–7 business days, depending on your location. Delivery times may vary for remote areas.

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor your shipment.

5. Can I return or exchange my order?

Yes. Eligible products can be returned or exchanged according to our Return & Refund Policy. Products must be unused, in their original condition, and returned within the specified return period.

6. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery. We will review your request and arrange a replacement or refund where applicable.

7. How do I choose the correct shoe size?

You can refer to our Size Guide available on each product page. If you need additional assistance, our customer support team will be happy to help.

8. Do you offer Cash on Delivery (COD)?

Cash on Delivery may be available for selected locations. You can check its availability during checkout by entering your delivery address.

9. Can I cancel my order?

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible. Please contact us as soon as possible if you need assistance.

10. How can I contact AeroStep?

You can reach us by email at reachus@aerostep.in or by phone at +91 98765 XXXXX during our business hours. Our support team will be happy to assist you with any questions or concerns.